Questions, answered.
Seven topics. Open a question to read the answer.
Pricing
Why pay when there's free tutoring on campus?
Go to free sessions, they're good. UniFlow is what you keep afterwards: a summary, a cheat sheet and corrected exercises for every week of the syllabus, in your library all semester, and the replay of every live session.
Is UniFlow free?
The study app is in a free closed beta. Course materials and live sessions are paid.
Do I need a card to sign up?
You don't need an account to buy. You pay by card at checkout; free items need no card.
Privacy & data
Do you sell my data?
No. We never sell personal data and we do not show ads.
Can I delete my account?
Yes. Email contact@uniflow.education and we delete your data, except the order records we must keep for accounting.
Where is my data stored?
With the providers that run the site for us (Stripe, Google, Supabase, Brevo, Vercel), in the EU and the US. The privacy policy lists each one.
Does my university see my activity?
No. We don't share your activity with ESCP.
Live tutoring
How do live classes work?
Scheduled small-group sessions online, at the time shown on the product page. The link to join is sent to the email you used at checkout.
Who teaches them?
Older students who took the same course and did very well in it.
Can I get one-to-one tutoring?
Our tutor network is opening. Sign up on the Tutors page as a tutee, and we match you with a student from the years above.
Can I become a tutor?
Yes, if you did well in a course. Sign up on the Tutors page to teach live sessions, lead small groups or tutor one to one.
How courses are made
Is UniFlow official ESCP material?
No. UniFlow is independent, built by ESCP students from the course slides and past exams. ESCP does not endorse it and never sees your activity.
Who builds the courses?
We write each course from its own lecture slides, and past exams where they exist, and check it before release.
What if something is wrong?
Email contact@uniflow.education and we fix it, usually within a few days.
Buying & access
Do I need an account?
Not to buy. After paying, we email you a link to activate your student library, where your online materials are. Live-session links arrive by email.
I lost my library or session email.
Write to contact@uniflow.education from the address you bought with and we send it again.
Can I use a personal email?
Yes. Use one you check often: your library activation link and session links are sent there.
Refunds
Can I get a refund?
If you have not opened the materials, yes, in full. Once they have been accessed, no, except where the law says otherwise. The terms of sale explain it.
How long does a refund take?
Within 14 days, back to the card you paid with.
For universities
Can our school pilot UniFlow?
Yes. Book a call from the Universities page and we scope a one-cohort pilot.
Can we use our own material?
Yes. We build the materials on your syllabus and slides.
Is it GDPR compliant?
We process data under the GDPR. Our privacy policy lists what we collect, who processes it and your rights. School pilots get a data processing agreement.
Still stuck?
Write to us. A real person answers.
Contact us